Does the app crash, or freeze? Can you please share the logs from logcat?
Are you using the example project as is, or are there any modifications to it?
I have this same problem testing the instant tracking example project on an Android device, it seems to freeze the app when I set the state to tracking state. It worked on Huawei Y9 2019 (ARCore supported), but on Cubot Nova, Tecno W3(doesn't support ARCore), it freezes the app.
I'm developing with Unity 2018.3.9f1, android target api level Android 9.0.
Where do I send the Android log file
Please fix this,
You can attach the log file here, or send it to our support email.
On the devices where it freezes, can you please disable SMART from the InstantTracker inspector and try again? Is the behavior the same?
Additionally, please make sure that the devices it is running on support our minimum requirements for Instant Tracking, specifically that the device has an accelerometer and a compass. From what I could find, neither the Cubot Nova, nor Tecno W3 have a compass, which might be the reason why the fail.
Thanks for your reply, I've run the project when Smart is disabled also for when enabled. The behaviour is the same, it still freezes.
I guess the problem is the absence of a compass, I thought the SLAM was all visual, thanks for the info. Just in case, this is the link to the log file: https://www.dropbox.com/s/3mh7dl4mf5nqs1l/logcat.txt?dl=0 , the package id is com.teratour.wikitudetest and com.itera.teratour.