1 5000167197 2019-10-31T09:55:04+01:00 5000302744 false Your Purchases 6 2019-10-31T09:55:05+01:00 1 1 2019-10-31T10:02:10+01:00 0 0 The first thing you need to do is log into your account page here.  If you wish to change the payment method associated with a subscription then: 1. If you have an active subscription: - Select the Subscriptions link from the left menu. - Click on the 'View' button displayed right below the subscription details. In case you have more than one subscriptions, select the specific subscription you wish to change the payment method for and then click on the 'View' button. - Select the 'Change Payment' button. - Put the new payment method you wish to associate with this specific subscription. - After adding the information then click on the 'Change Payment Method' button and 'Go Back' 2. If you do not have an active subscription: - Select the Subscriptions link from the left menu. - Click on the 'View' button displayed right below the subscription details. In case you have more than one subscriptions, select the specific subscription you wish to change the payment method for and then click on the 'View' button. - Click the Resubscribe button displayed right below the subscription details. This action will redirect you back to the checkout page where you will basically place a new order and you can fill in any kind of new payment method you wish. If you wish to add a new payment method and save it under your profile account then: - Select the Payment methods link from the left menu - Select the 'ADD PAYMENT METHOD' button. - Add the information from the new credit card and select the 'ADD PAYMENT METHOD' button  <p>The first thing you need to do is log into your account page <a href="https://www.wikitude.com/my-account/" rel="noopener noreferrer" target="_blank">here</a>. </p><p><br></p><p>If you wish to change the payment method associated with a subscription then:</p><p>1. If you have an active subscription:<br>- Select the <strong>Subscriptions</strong> link from the left menu.<br>- Click on the '<strong>View</strong>' button displayed right below the subscription details. In case you have more than one subscriptions, select the specific subscription you wish to change the payment method for and then click on the 'View' button.<br>- Select the '<strong>Change Payment</strong>' button.<br>- Put the new payment method you wish to associate with this specific subscription.<br>- After adding the information then click on the '<strong>Change Payment Method</strong>' button and '<strong>Go Back</strong>'</p><p><br></p><p>2. If you do not have an active subscription:<br>- Select the <strong>Subscriptions</strong> link from the left menu.<br>- Click on the '<strong>View</strong>' button displayed right below the subscription details. In case you have more than one subscriptions, select the specific subscription you wish to change the payment method for and then click on the '<strong>View</strong>' button.</p><p>- Click the <strong>Resubscribe</strong> button displayed right below the subscription details. This action will redirect you back to the checkout page where you will basically place a new order and you can fill in any kind of new payment method you wish.</p><p><br></p><p><br></p><p>If you wish to add a new payment method and save it under your profile account then:</p><p>- Select the <strong>Payment methods</strong> link from the left menu</p><p>- Select the '<strong>ADD PAYMENT METHOD</strong>' button.</p><p>- Add the information from the new credit card and select the '<strong>ADD PAYMENT METHOD</strong>' button </p><p><br></p> 5000302744 14 5000836545 2019-11-29T08:42:01+01:00 5002162908 1 2 0 0 How do I change my payment method? 2019-10-31T16:37:02+01:00 5002162908 1 2019-10-31T10:09:07+01:00 0 0 The first thing you need to do is log into your account page here https://www.wikitude.com/my-account/. If you have an active subscription, there are 2 ways to change the credit card details: 1. Follow the instructions from the FAQ "How to change my payment method". 2. Follow the steps below: - Select the Payment methods link from the left menu - Select the 'ADD PAYMENT METHOD' button. - Add the information from the new credit card and select the 'ADD PAYMENT METHOD' button If you do not have an active subscription: - Select the Subscriptions link from the left menu. - Click on the 'View' button displayed right below the subscription details. In case you have more than one subscriptions, select the specific subscription you wish to change the payment method for and then click on the 'View' button. - Click the Resubscribe button displayed right below the subscription details. This action will redirect you back to the checkout page where you will basically place a new order and you can fill in any kind of new payment method you wish. <p>The first thing you need to do is log into your account page here <a href="https://www.wikitude.com/my-account/" rel="noopener noreferrer" target="_blank">https://www.wikitude.com/my-account/</a>.</p><p><br></p><p>If you have an active subscription, there are 2 ways to change the credit card details:<br>1. Follow the instructions from the FAQ "<a href="https://support.wikitude.com/support/solutions/articles/5000836545-how-to-change-my-payment-method-">How to change my payment method</a>".<br>2. Follow the steps below:<br>- Select the <strong>Payment methods</strong> link from the left menu<br>- Select the '<strong>ADD PAYMENT METHOD</strong>' button.<br>- Add the information from the new credit card and select the '<strong>ADD PAYMENT METHOD</strong>' button<br><br><br>If you do not have an active subscription:<br>- Select the <strong style="box-sizing: border-box; font-weight: bold;">Subscriptions</strong> link from the left menu.<br style="box-sizing: border-box;">- Click on the '<strong style="box-sizing: border-box; font-weight: bold;">View</strong>' button displayed right below the subscription details. In case you have more than one subscriptions, select the specific subscription you wish to change the payment method for and then click on the '<strong>View</strong>' button.</p><p>- Click the <strong>Resubscribe</strong> button displayed right below the subscription details. This action will redirect you back to the checkout page where you will basically place a new order and you can fill in any kind of new payment method you wish.</p> 5000302744 10 5000836546 2019-11-29T08:42:15+01:00 5002162908 2 2 0 0 How do I change my credit card details? 2019-11-29T08:42:15+01:00 5002162908 1 2019-10-31T10:16:48+01:00 0 0 In order to cancel your Active subscription: - Log into your account page here https://www.wikitude.com/my-account/. - Select the Subscriptions link from the left menu - Click on the 'View' button displayed right below the subscription details. In case you have more than one subscriptions, select the specific subscription you wish to change the payment method for and then click on the 'View' button. - Click the 'Cancel' button. Please note that you need to cancel your active subscription BEFORE the renewal date.  The moment you will cancel your subscription, it's status will change from Active to Pending Cancellation. This is because you have paid for a subscription until the end of the renewal date, so until the end of the pre-paid period. When the pre-paid period ends, so right after the renewal was suppose to take place, the status of your subscription will change to Cancel. <p>In order to cancel your Active subscription:<br>- Log into your account page here <a href="https://www.wikitude.com/my-account/" rel="noopener noreferrer" target="_blank">https://www.wikitude.com/my-account/</a>.<br>- Select the <strong>Subscriptions</strong> link from the left menu<br>- <span style="color: rgb(48, 48, 48); font-family: Lato, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px;">Click on the '</span><strong style="box-sizing: border-box; font-weight: bold; color: rgb(48, 48, 48); font-family: Lato, sans-serif; font-size: 13px; text-align: left; text-indent: 0px;">View</strong><span style="color: rgb(48, 48, 48); font-family: Lato, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px;">' button displayed right below the subscription details. In case you have more than one subscriptions, select the specific subscription you wish to change the payment method for and then click on the '<strong>View</strong>' button.</span><br>- Click the '<strong>Cancel</strong>' button.<br><br></p><p>Please note that you need to cancel your active subscription <span style="color: rgb(184, 49, 47);"><strong><u>BEFORE</u></strong></span> the renewal date. </p><p><br></p><p>The moment you will cancel your subscription, it's status will change from Active to Pending Cancellation. This is because you have paid for a subscription until the end of the renewal date, so until the end of the pre-paid period. When the pre-paid period ends, so right after the renewal was suppose to take place, the status of your subscription will change to <strong>Cancel</strong>.</p> 5000302744 15 5000836548 2019-11-29T08:42:27+01:00 5002162908 3 2 0 0 How can I cancel my subscription? 2019-11-29T08:42:27+01:00 5002162908 1 2019-10-31T10:19:48+01:00 0 0 In order to change your VAT subscription: - Log into your account page here https://www.wikitude.com/my-account/. - Select the VAT Number link from the left menu - Add the new VAT Number and click on the 'Save' button If there is a renewal it will take the new VAT id.  <p><span style="text-size-adjust: auto; font-size: 10pt; font-family: Lato, Arial; color: rgb(0, 0, 0);">In order to change your VAT subscription:<br>- Log into your account page here </span><a href="https://www.wikitude.com/my-account/"><span style="text-size-adjust: auto; font-size: 10pt; font-family: Lato, Arial; color: rgb(0, 0, 0);">https://www.wikitude.com/my-account/</span></a><span style="text-size-adjust: auto; font-size: 10pt; font-family: Lato, Arial; color: rgb(0, 0, 0);">. <br>- Select the <strong>VAT Number</strong> link from the left menu<br>- Add the new VAT Number and click on the '<strong>Save</strong>' button<br><br>If there is a renewal it will take the new VAT id.</span> </p> 5000302744 8 5000836549 2019-10-31T10:19:48+01:00 5002162908 4 2 0 0 How do I change my VAT ID? 2019-10-31T10:19:49+01:00 5002162908 1 2019-10-31T10:21:24+01:00 0 0 Yes, you can always resubscribe in case you have canceled your subscription. - Log into your account page here https://www.wikitude.com/my-account/. - Select the Subscriptions link from the left menu - Click on the 'View' button displayed right below the subscription details. In case you have more than one subscriptions, select the specific subscription you wish to change the payment method for and then click on the 'View' button. - Click the 'Resubscribe' button - That will navigate you to the checkout page where you can basically place an order that will be associated with the canceled subscription. <p data-identifyelement="445">Yes, you can always resubscribe in case you have canceled your subscription.<br><br>- Log into your account page here <a href="https://www.wikitude.com/my-account/" rel="noopener noreferrer" target="_blank">https://www.wikitude.com/my-account/</a>.<br>- Select the <strong>Subscriptions</strong> link from the left menu<br>- <span style="color: rgb(48, 48, 48); font-family: Lato, sans-serif; font-size: 13px; font-weight: 400; text-align: start; text-indent: 0px;">Click on the '</span><strong style="box-sizing: border-box; font-weight: bold; color: rgb(48, 48, 48); font-family: Lato, sans-serif; font-size: 13px; text-align: start; text-indent: 0px;">View</strong><span style="color: rgb(48, 48, 48); font-family: Lato, sans-serif; font-size: 13px; font-weight: 400; text-align: start; text-indent: 0px;">' button displayed right below the subscription details. In case you have more than one subscriptions, select the specific subscription you wish to change the payment method for and then click on the '<strong>View</strong>' button.</span><br>- Click the '<strong>Resubscribe</strong>' button<br>- That will navigate you to the checkout page where you can basically place an order that will be associated with the canceled subscription.</p> 5000302744 12 5000836550 2019-11-29T08:42:48+01:00 5002162908 5 2 0 0 I cancelled my subscription. Can I resubscribe? 2019-11-29T08:42:49+01:00 5002162908 1 2019-10-31T10:28:55+01:00 0 0 A subscription will fall into one of the following different statuses: - Active: This means that we have received the payment of your subscription and it is now Active. - Pending Payment: This status indicates that the subscription has been created, but we are still waiting for the payment to hit our account. - On-Hold: A subscription is placed On-Hold when an associated order is awaiting payment, or it has been manually suspended by the store owner or customer. A subscription can remain On-Hold indefinitely. If it was manually suspended, it will need to be manually reactivated. If it was suspended awaiting payment, it will be reactivated once that payment is processed. - Pending Cancellation: When a subscription is manually canceled by the customer, its status is not usually transitioned to Cancelled immediately. This is because you have paid for a subscription until the end of the renewal date, so until the end of the pre-paid period, and you are entitled to use the subscription until then. When the pre-paid period ends, so right after the renewal is suppose to take place, the status of your subscription will change to Cancel. - Canceled: The Canceled status is assigned to subscriptions when they reach the end of their pre-paid term, so right after the renewal is suppose to take place but the customer has instead canceled his active subscription. <p><span style="font-size: 10pt;">A subscription will fall into one of the following different statuses:<br>- </span><span style="font-size: 10pt; font-weight: bold;">Active</span><span style="font-size: 10pt;">: This means that we have received the payment of your subscription and it is now Active.<br>- </span><span style="font-size: 10pt; font-weight: bold;">Pending Payment</span><span style="font-size: 10pt;">: This status indicates that the subscription has been created, but we are still waiting for the payment to hit our account.<br>- </span><span style="font-size: 10pt; font-weight: bold;">On-Hold</span><span style="font-size: 10pt;">: A subscription is placed On-Hold when an associated order is awaiting payment, or it has been manually suspended by the store owner or customer. A subscription can remain On-Hold indefinitely. If it was manually suspended, it will need to be manually reactivated. If it was suspended awaiting payment, it will be reactivated once that payment is processed.<br>- </span><span style="font-size: 10pt; font-weight: bold;">Pending Cancellation</span><span style="font-size: 10pt;">: When a subscription is manually canceled by the customer, its status is not usually transitioned to Cancelled immediately. </span>This is because you have paid for a subscription until the end of the renewal date, so until the end of the pre-paid period, and you are entitled to use the subscription until then. When the pre-paid period ends, so right after the renewal is suppose to take place, the status of your subscription will change to Cancel.<span style="font-size: 10pt;"><br>- </span><span style="font-size: 10pt; font-weight: bold;">Canceled</span><span style="font-size: 10pt;">: The Canceled status is assigned to subscriptions when they reach the end of their pre-paid term, so right after the renewal is suppose to take place but the customer has instead canceled his active subscription.</span></p> 5000302744 9 5000836551 2019-10-31T16:09:06+01:00 5002162908 6 2 0 0 What do the different Subscription statuses mean? (Cancelled, Active, Pending, On-hold) 2019-10-31T10:28:55+01:00 5002162908 1 2019-11-18T10:12:54+01:00 0 0 We can make this change, but we kindly ask you to make sure that you provide the final credentials you plan to use.  Please do not create an account with the new email address in the meantime. You will need to send us an email to sales@wikitude.com with the currently valid email address (the one you want to change from) covering the following topics: 1. old email address 2. new email address 3. confirm that you agree with the following accounts transfers: → license keys  → studio projects → commercial data (should it be the case). Your old purchases will still be associated with the email address used at the moment of purchase. Your old purchases will be displayed in your account after the email change. However, old purchases will continue to be associated with the email address used at the moment of purchase. Upcoming purchases/renewals will be associated with the new email address.   → newsletter (should you be subscribed) and relevant product announcements If you have any concerns, please contact us via sales@wikitude.com. <p>We can make this change, but we kindly ask you to make sure that you provide the final credentials you plan to use. <br>Please do not create an account with the new email address in the meantime.<br><br>You will need to send us an email to <a href="mailto:sales@wikitude.com">sales@wikitude.com</a> with the currently valid email address (the one you want to change from) covering the following topics:<br>1. old email address<br>2. new email address<br>3. confirm that you agree with the following accounts transfers:<br>→ license keys <br>→ studio projects<br>→ commercial data (should it be the case). Your old purchases will still be associated with the email address used at the moment of purchase. Your old purchases will be displayed in your account after the email change. However, old purchases will continue to be associated with the email address used at the moment of purchase. Upcoming purchases/renewals will be associated with the new email address.  <br>→ newsletter (should you be subscribed) and relevant product announcements<br><br>If you have any concerns, please contact us via <a href="mailto:sales@wikitude.com">sales@wikitude.com</a>.<span data-sheets-userformat='{"2":342787,"3":{"1":0},"4":[null,2,16773836],"11":4,"12":0,"14":[null,2,0],"15":"Lato","16":10,"19":0,"21":0}' data-sheets-value='{"1":2,"2":"We can make this change, but we kindly ask you to make sure that you provide the final credentials you plan to use. \nPlease do not create an account with the new email address in the meantime.\n\nYou will need to send us an email to sales@wikitude.com with the currently valid email address (the one you want to change from) covering the following topics:\n1. old email address\n2. new email address\n3. confirm that you agree with the following accounts transfers:\n → license keys \n → studio projects\n → commercial data (should it be the case). Your old purchases will still be associated with the email address used at the moment of purchase. Your old purchases will be displayed in your account after the email change. However, old purchases will continue to be associated with the email address used at the moment of purchase. Upcoming purchases/renewals will be associated with the new email address. \n → newsletter (should you be subscribed) and relevant product announcements\n\nIf you have any concerns, please contact us via sales@wikitude.com."}' style="font-weight: normal; text-align: start; text-indent: 0px; -moz-text-size-adjust: auto; font-size: 10pt; font-family: Lato, Arial; color: rgb(0, 0, 0);"><br><br><br></span></p> 5000302744 44 5000838942 2019-11-18T10:13:26+01:00 5002162908 7 2 0 0 How do I change my email / password? 2019-11-18T10:13:26+01:00 5002162908