We can make this change for customers with a commercial license.
After you make sure what the final credentials you plan to use are, we can manually make the data transfer on our end. Please, do not create an account with the new email address in the meantime.
You can make the request by sending an email to sales@wikitude.com covering the following topics:
1. Email Subject line: Account transfer request
2. What is the old email address: .....
3. What is the new email address: .....
4. Let us know if the transfer should be done in the following areas:
*In case you are not replying to the below subpoints, we will assume a positive answer and move forward with making the changes in all applicable areas.
4a. Studio projects + Cloud access (when applicable) + Studio API access (when applicable) - Yes/No
*We can only transfer studio projects to emails that are not yet registered or to accounts that have nothing stored in Studio)
4b. Commercial license key/keys (when applicable) - Yes/No
4c. Purchase data (when applicable) - Yes/No
*Your old purchases (as long as they were made via the online store) will be displayed in your new account after the email change.
*Subscription management can be done via the email address registered under 'purchase data'.
*If you have a running subscription, the renewal notice will be sent to the email address registered under 'purchase data'.
4d. Newsletter (should you be subscribed) and relevant product announcements - Yes/No