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Using POIs and VIDEO DRAWABLES at the same time

I tested POIs and video drawables with separately and it worked fine. but when I'am combined both of them together , video drawables working fine but popup the  status  "Trying to find out where are you".  and POIs doesn't show up.

please help me to fix this problem..





Hi Nirosha,


Could you please provide some further details on the issue:

  • Which version of the SDK are you using?
  • Are you using the JS API?
  • Are you using any of our Extensions (Titanium, Cordova, Xamarin, Unity)? If yes, which version are you using?
  • Are you using Image Recognition to display the video?

Thanks

Eva





POI works fine alone when the sample code was tested and same with the video drawables, works fine for the sample code when tested only with these individual features. When combined however as explained before only the video drawables works fine but the POI's aren't displayed and "i" icon displays a popup saying "Trying to find where you are". 


And yes I have followed all steps when setting up the location handling. Device is compatible with Compass, GPS and Accelerometer. I do not find this a problem in my device since both the features works when tested separately.  


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Hi Nirosha,


When you test only the GeoLocation feature, do you still see this notice? This message is shown when your location can not be fetched as needed. The "i" icon Trying to find out where you are means the app is waiting for location info. If it keeps showing that, it may be because your GPS is not open or you are testing in house and sometimes that blocks/affects the signal.

Please make sure that you have the location services on for the sample app. The location service has to be authorized by the user (so you can check your phone settings for the app if the location service is enabled to the specific app). For the location handling and the correct set-up please check the set-up guide to make sure you have everything done correctly. 


Finally, this could also happen because of specific requirements that your device fail to complete. You could try our sample app with several phones and see if this is happening with other phones as well. The minimum requirements that a device should fulfill are:

  1. Compass
  2. GPS and/or networking positioning
  3. Accelerometer


Thanks

Eva




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