2018-02-27T04:35:58+01:00 true 5000297057 23 5000086679 5000233211 false 5 true 2018-03-04T13:56:07+01:00 5037261657 9 0 Uploading to target manger stuck - video 2018-02-27T04:35:58+01:00 5037261657 0 false Hey, I tried uploading video to the target manager and it will stop loading at the same place <div dir="ltr"> <p>Hey, I tried uploading video to the target manager and it will stop loading at the same place</p> <p><br></p> <p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/5094423883/original/HQ5RK5pPMtOWpkTeZHZBoD6-ngB8NlfG1Q.png?1519702530" class="inline-image" data-id="5094423883" alt="image" title="image"></p> <p></p> </div> 2018-02-27T04:35:58+01:00 5000297057 5000233013 true 5000086679 false 2018-02-27T04:35:58+01:00 5037261657 0 false  Hello Lina, What is the size of the video you are trying to upload? Do you think you could share it with me? Thanks Eva <div dir="ltr"><p> Hello Lina, <br></p><p><br></p><p>What is the size of the video you are trying to upload? Do you think you could share it with me?</p><p><br></p><p>Thanks</p><p>Eva<br></p> </div> 2018-02-27T09:38:19+01:00 5000297057 5000233023 true 5000086679 false 2018-02-27T09:38:19+01:00 5002162908 0 false https://drive.google.com/open?id=1VeDPp0InZrHsWjQfRVyOc3f4RWHjdLkG, you can find the videos there. its 96.5 mb <div dir="ltr"><p><a href="https://drive.google.com/open?id=1VeDPp0InZrHsWjQfRVyOc3f4RWHjdLkG" rel="noreferrer">https://drive.google.com/open?id=1VeDPp0InZrHsWjQfRVyOc3f4RWHjdLkG</a>, you can find the videos there. its 96.5 mb<br></p></div> 2018-02-27T10:26:33+01:00 5000297057 5000233026 true 5000086679 false 2018-02-27T10:26:33+01:00 5037261657 0 false Hello Lina, The size of the video you are trying to upload is too big so you would need to reduce it. I would recommend to re-encode the video before uploading to video. Make sure you keep aspect-ratio of the video while doing so. There are several tools that re-encode videos reliably and fast. We have been using Handbrake for Mac, which shows pretty good results. Again make sure you don't change the aspect-ratio of the video while re-encoding. Thanks Eva <div dir="ltr"><p>Hello Lina,</p><p><br></p><p>The size of the video you are trying to upload is too big so you would need to reduce it. I would recommend to re-encode the video before uploading to video. Make sure you keep aspect-ratio of the video while doing so. There are several tools that re-encode videos reliably and fast. We have been using <a href="https://handbrake.fr/" target="" rel="noreferrer">Handbrake</a> for Mac, which shows pretty good results. Again make sure you don't change the aspect-ratio of the video while re-encoding.</p><p><br></p><p>Thanks</p><p>Eva<br></p></div> 2018-02-28T09:38:26+01:00 5000297057 5000233073 true 5000086679 false 2018-02-28T09:38:26+01:00 5002162908 0 false hey. I've reduced the size to 52mb and used the same aspect-ratio using handbrake but it still the same. The stuck at the same place. <div dir="ltr"><p>hey.</p><p>I've reduced the size to 52mb and used the same aspect-ratio using handbrake but it still the same. The stuck at the same place.</p> </div> 2018-03-04T13:56:07+01:00 5000297057 5000233211 true 5000086679 false 2018-03-04T13:56:07+01:00 5037261657 0