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Extended tracking error

When extended tracking is enabled we are frequently getting a graphical error. When the tracked image is rotated 180 degrees, so that you would see the other side either front or back of the Augmented object, the object rotates 90 degrees on the x axis. The trackable image has a 3 star good rating. What can we do to eliminate this issue?


Could you please provide some further details on the issue:
  • Which version of the SDK are you using?
  • Are you using the JS API?
  • Are you using any of our Extensions (Titanium, Cordova, Xamarin, Unity)? If yes, which version are you using?
  • Could you send us a video or a picture demonstrating this issue?
  • Are you trying to use Extended Tracking with Object Recognition?



SDK 7.1


I will try to capture the error.

I am not using object tracking just image tracking.



I couldn't reproduce the issue. If the image is not rotated, is the augmentation rendered correctly? Do you rotate image before or after you start tracking?

Best regards, 


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