In addition, you can send over your complete AR experience (.html, .css, .js files, assets, target images) so we can test internally.
Please see the attached folders.
about 4 years ago
I just tested the project you sent over and I noticed that the wt3 file you are using was generated with an older version of our 3D Encoder. Therefore, since this may cause some issues, I suggest you download the latest version of our 3D Encoder and test again. If you still experience issues then you could sent over the fbx file so that we can generate the model and test again.