A subscription will fall into one of the following different statuses:
- Active: This means that we have received the payment of your subscription and it is now Active.
- Pending Payment: This status indicates that the subscription has been created, but we are still waiting for the payment to hit our account.
- On-Hold: A subscription is placed On-Hold when an associated order is awaiting payment, or it has been manually suspended by the store owner or customer. A subscription can remain On-Hold indefinitely. If it was manually suspended, it will need to be manually reactivated. If it was suspended awaiting payment, it will be reactivated once that payment is processed.
- Pending Cancellation: When a subscription is manually canceled by the customer, its status is not usually transitioned to Cancelled immediately. This is because you have paid for a subscription until the end of the renewal date, so until the end of the pre-paid period, and you are entitled to use the subscription until then. When the pre-paid period ends, so right after the renewal is suppose to take place, the status of your subscription will change to Cancel.
- Canceled: The Canceled status is assigned to subscriptions when they reach the end of their pre-paid term, so right after the renewal is suppose to take place but the customer has instead canceled his active subscription.
What do the different Subscription statuses mean? (Cancelled, Active, Pending, On-hold)
Modified on: Thu, 31 Oct, 2019 at 4:09 PM
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