Wikitude

I am working on a team to develop an app similar to Pokemon Go which uses Wikitude's AR Camera kit and Mapbox's geolocation tools to interact with AR objects based on geolocation. Wikitude has worked fine for iOS, but we have recurring issues with Android integration. When our client opens the app on his Android device and moves to the scene which uses the Wikitude camera, the AR lines appear on a completely black screen (see image below). Other members of our team have been successful in using the same builds on other Android devices, which leads me to believe it is a setting or compatibility issue with this specific Android device. Does anyone have experience with this error?

SDK version: Wikitude for Unity9.10 with Native API

Not using any extensions

Unity version: 2020.3.17

Not using Cordova

Not using Xamarin

Device: Galaxy S10+ with Android version 12, One UI version 4.0

Happening in own app, but sample app (and previous iterations of own app) worked on device

Steps to reproduce: open app, Approve Access to Wikitude While Using This App, move to scene with Wikitude camera in it

SDK version has not been upgraded during development

Documentation and setup guide was followed

Bump - any ideas on where to start in trouble-shooting device-specific errors?  

@gokhan - How do we capture the logcat output (I suspect our developer already knows)?

@gokhan - How do we capture the logcat output?

Here is the logcat!  

Also, could you please post the Unity settings to properly activate AR Core here?  In our prior build, our developer realized he missed a step.  After changing, it worked on my phone.  Unfortunately, during the hand-off process, this build was lost and the developer is not accessible.

Thanks!  We will try the AR Core Optional setting.  Maybe that's what the previous developer did.  You all are very helpful!!