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FBX file not loading and encoder crashes

Hi,


I have an FBX file that i am trying to upload on the Encoder, but for some reason it begins to load and then stops and displays the following message (see attached image) and the closes.


Any ideas on what i can do?






Hi Matt,


Can you please send us the .fbx file, so we can test this internally?


Thx and greetings

Nicola

Yeah of course 


I can't get it to upload on here now. Do you have an email i can send it to?

Hi,


Please send it to forum [at] wikitude.com.


Thx and greetings

Nicola

Hi did you receive it.

Hi,


Thx, yes we did.


Thx and greetings

Nicola

Hi,


Are there any updates on this issue? 


Thanks


Matt 

Hi,


We've created an internal support ticket so our team can have a look at it. They will answer the ticket directly once they have any feedback.


A general note on model: it seems to do some heavy animations, as it takes very long to load even in the .fbx viewer. I was able to open the file with the Wikitude 3D encoder but there were some textures and elements missing. So just from the loading time and filesize perspective, I would recommend to change the 3D model and make it smaller.


As soon as we have feedback we'll let you know.


Thx and greetings

Nicola

Hi Nicola,


I am still waiting on a response on this. it has been 2 weeks, any updates please? 


Many thanks


Matt

Hi Nicola,


I am still waiting on a response on this. it has been 2 weeks, any updates please? 


Many thanks


Matt

Hi Matt,


I checked internally with the tech team and they the investigation planned for their current support backlog. We'll answer directly via the ticket.


Thx and greetings

Nicola

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