Can you please assist on this
Please provide the following details:
Please also make sure that you check our forum for others reporting an issue with a black screen.
Thx and greetings
Please find the inline response below
Instant tracking camera alone working from the sample application. All other features shows black screen while running. Can you please guide on this.
The post is assigned to our tech team and they will answer your question once they are on their support tasks.
Any update on this. Its been a week already can't able to proceed my development for Tablet.
Awaiting for your reply!!!
Since we don't have that device is a bit hard to know where the error comes from. Additionally, the log you sent to us doesn't report anything relevant from our SDK.
Another user reported a black screen problem with another device, so let me ask you to test your example with the next resolution: sd_640x480 to see if it works or not. You can also test our examples where the resolution is not set to AUTO: Advanced Image Tracking -> Extended Tracking, all the examples in the Cloud Recognition and the Instant Tracking section.