We were experiencing a temporary issue with our email service provider yesterday, can you please check again?
Thanks for your response. But I've been trying this since a week. Just now I tried, but still that problem persists. And let me bring this to your notice that for sdk 7 I am getting that receiving the exported file. The problem is with sdk 8.x.
I am a bit confused here because you mention that you tried to convert videos to .wto using SDK 8.x. The tool that you should be using to do this is Studio, and it is not affected by any SDK version.
Could you please explain in details what is your issue, the tools/products you are using and exact steps to reproduce it?
We had an issue with our email service, but this is solved already. Do you get emails now again?
If the problem remains please let us know.
Thx and greetings
Im having this same problem at the moment
We fixed the issue and everything should be working as expected again. We're very sorry for your inconveniences.
I am facing same issue from last 1 hour can you please check thanks .
I think it should be download on same page rather than email . I dont know why its email ... but i am not recieving any email trying again and again .
My emails also take hours sometimes a day before i get the link sent to me
We're currently checking why this is occuring and the emails are sent from time to time with such a delay. We're keeping you updated and are sorry for any inconveniences.
I also did not receive any files to my email.
We're also having the same issue, it's been an hour already and we still did not receive any wto file
We had an issue with a stuck queue that sent out emails.
It is fixed now and you should have received the emails for all your generations.
Sorry for the inconvenience.