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Not receving email from studio to download offline project


i have a project generated with wikitude studio, i have uploaded some images as targets and uploaded some resources, but i'm not receving the email to download the offline project.

I have tried with several accunts, email, and projects, but none worked.

Thank you in advance.

4 people have this problem

Thanks for support, it's working now.


Great that it's working again. @Caleb: is the issue still occuring to you?

Thx and greetings


Hi Nicola,

I have this same problem now.

I just tried again and the email came through, thanks!

Hi I am currently facing the same issue and have tried multiple times to generate but to no avail. 

1 person likes this

same problem here


The email sending service had several queues that were  stuck, so this would explain why some emails didn't get sent. As we  resolved the issue, all emails should have been delivered.

Could you please recheck if you received the email or check if you get the email if you restart the download process?

We're sorry for any inconveniences.

Thx and greetings


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