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Not receving email from studio to download offline project


i have a project generated with wikitude studio, i have uploaded some images as targets and uploaded some resources, but i'm not receving the email to download the offline project.

I have tried with several accunts, email, and projects, but none worked.

Thank you in advance.

Hi Luis,

We are experiencing a temporary issue with our email service provider that is affecting: registration procedures, wtc & wto file generation, download offline projects and other email-related procedures. We are currently working to solve the problem and will share updates as soon as possible. 

Thanks for your understanding and patience.

Hi Luis,

The issue has been fixed so you can continue using Studio.

Thanks again for your patience,


Thank you!

Same issue is happening again


We fixed the issue and everything should be working as expected again. We're very sorry for your inconveniences.



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