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Unable to login to developer account, presented with grey/white screen

Wikitude V8.8.1

Android version 6.0.1

Model: ODG R-7


Unable to login to developer

began happening after the switch to the new account/login system (requiring change to password)


Can login with Galaxy note 8, but with ODG R-7 shows grey screen, screenshots below.


This may be because ODG R-7 contains a default web browser which is based off of an old Chrome build, dubbed "Web Browser"





Thank you for checking out my issue--


After deleting cache and reinstall from 8.8.1, still same bug, but I believe I have pinpointed error,


The Chromium ("Web Browser") is having trouble with the main.js file, with error:


04-10 14:29:22.742  5691  5691 I chromium: [INFO:CONSOLE(1)] "Uncaught TypeError: (intermediate value).fill is not a function", source: https://cl.wikitude.com/main.0eb600e69aa20fe678dd.js (1)

Here is my ADB Logcat from 1-5 seconds after I press the "Developer" button in the app


I will try to uninstall and reinstall the wikitude app to see if I  can get the developer login to come up

 

04-10 14:29:20.166  1093  1111 I ActivityManager: START u0 {cmp=com.wikitude/.DeveloperActivity (has extras)} from uid 10061 on display 0

04-10 14:29:20.333   398  3135 I qomx_image_core: OMX_Deinit:118] Complete
04-10 14:29:20.340   398  3135 E QCameraPostProc: int32_t qcamera::QCameraPostProcessor::deinit(): Jpeg closed, rc = 0, mJpegClientHandle = 1200
04-10 14:29:20.340   398  3135 I Thermal-Lib: Thermal-Lib-Client: Unregisteration is successfull for handle:1
04-10 14:29:20.342   398  3135 I Thermal-Lib: Thermal-Lib-Client: Unregisteration is successfull for handle:2
04-10 14:29:20.343   406   501 I ThermalEngine: Thermal-Server: removing client on fd 6
04-10 14:29:20.343   526  6142 E mm-camera: mct_pipeline_process_set:1614: Couldn't find stream id: 0
04-10 14:29:20.352   398  3135 I CameraService: disconnect: Disconnected client for camera 0 for PID 5691

04-10 14:29:20.432  5691  6117 W MessageQueue: Handler (android.view.Choreographer$FrameHandler) {d07426b} sending message to a Handler on a dead thread
04-10 14:29:20.432  5691  6117 W MessageQueue: java.lang.IllegalStateException: Handler (android.view.Choreographer$FrameHandler) {d07426b} sending message to a Handler on a dead thread
04-10 14:29:20.432  5691  6117 W MessageQueue:  at android.os.MessageQueue.enqueueMessage(MessageQueue.java:543)
04-10 14:29:20.432  5691  6117 W MessageQueue:  at android.os.Handler.enqueueMessage(Handler.java:631)
04-10 14:29:20.432  5691  6117 W MessageQueue:  at android.os.Handler.sendMessageAtTime(Handler.java:600)
04-10 14:29:20.432  5691  6117 W MessageQueue:  at android.view.Choreographer$FrameDisplayEventReceiver.onVsync(Choreographer.java:838)
04-10 14:29:20.432  5691  6117 W MessageQueue:  at android.view.DisplayEventReceiver.dispatchVsync(DisplayEventReceiver.java:141)
04-10 14:29:20.432  5691  6117 W MessageQueue:  at android.os.MessageQueue.nativePollOnce(Native Method)
04-10 14:29:20.432  5691  6117 W MessageQueue:  at android.os.MessageQueue.next(MessageQueue.java:323)
04-10 14:29:20.432  5691  6117 W MessageQueue:  at android.os.Looper.loop(Looper.java:135)
04-10 14:29:20.432  5691  6117 W MessageQueue:  at android.os.HandlerThread.run(HandlerThread.java:61)
04-10 14:29:20.433   398  6118 W AMessage: failed to post message as target looper for handler 0 is gone.
04-10 14:29:20.434   398  6120 W AMessage: failed to post message as target looper for handler 0 is gone.
04-10 14:29:20.435   398  6122 W AMessage: failed to post message as target looper for handler 0 is gone.

04-10 14:29:20.469  1093  1266 I InputManager-JNI: Setting pointer mode to mouse 1.
04-10 14:29:20.473  1093  1221 I InputReader: Reconfiguring input devices.  changes=0x00000040
04-10 14:29:20.473  1093  1221 I InputReader: CursorInputMapper::configure change to mouse mode
04-10 14:29:20.482  5691  5691 W AwContents: onDetachedFromWindow called when already detached. Ignoring
04-10 14:29:20.501  1093  1266 I InputManager-JNI: Setting pointer mode to mouse 1.
04-10 14:29:20.501  1093  1221 I InputReader: Reconfiguring input devices.  changes=0x00000040
04-10 14:29:20.502  1093  1221 I InputReader: CursorInputMapper::configure change to mouse mode

04-10 14:29:20.611  1093  1140 I ActivityManager: Displayed com.wikitude/.DeveloperActivity: +175ms
04-10 14:29:20.656  5691  5797 D OpenGLRenderer: endAllStagingAnimators on 0x96a22400 (ExpandableListView) with handle 0x974a53b0


04-10 14:29:21.949  2059  2306 D HeadsetStateMachine: Disconnected process message: 10, size: 0
04-10 14:29:22.742  5691  5691 I chromium: [INFO:CONSOLE(1)] "Uncaught TypeError: (intermediate value).fill is not a function", source: https://cl.wikitude.com/main.0eb600e69aa20fe678dd.js (1)
04-10 14:29:23.211  2059  2306 D HeadsetStateMachine: Disconnected process message: 10, size: 0

 

Hi!


I just tested again on Android 5 and Android 6 devices. I noticed the grey screen that was shown during redirection for a few seconds on these devices. But right afterwards, the projects were listed and preview worked without any issues. 


Could you check WiFi connectivity of the ODG device and try the procedure again after a system restart and reinstallation of the Wikitude app.


Sorry for the inconvenience.


Best regards,
Andreas

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