Wikitude

Hi,

Please provide further details:

- Which version of the SDK are you using?
- Are you working with the JS API or the Native API?
- Are you using any of our Extensions (Cordova, Xamarin, Unity)? If yes, which version are you using


- Is there log output?
- Is it only happening on a certain device or OS version?

- Did you debug the app to see where the issue is in the code?
- is this happening with the sample app or in your own app? If it happens with your own app, does the sample app work on your device.

Thx and greetings

Nicola

Hi,

Can you please try to run the sample with the "SMART Enabled" option turned off in the InstantTracker inspector and see if this solves your problem?

Thx and greetings

Nicola

Hi Jaymart,

We're on it and provide feedback as soon as our team has investigated.

Greetings

Nicola

Hi, 

Can you please try to run the Native Android SDK SampleProject on this device, so that we can check if the problem is originating from the Unity Plugin, or if it's a general SDK issue?

Thank you,

Alexandru

Hi,

Please provide further details:

- Which version of the SDK are you using?
- Can you please send us the log output?
- Is it only happening on a certain device or OS version?

Thank you,

Alexandru

Hi,

As mentioned in the documentation, we require a compass for Instant Tracking functionality, which this phone appears to not have:

https://www.wikitude.com/external/doc/documentation/latest/unity/supporteddevicesunity.html#supported-devices

https://www.gsmarena.com/samsung_galaxy_j6-9203.php

Have you tried any other devices?

Best regards,

Alexandru