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app not working in ZenFone, Moto X, Moto G and MotoZ devices

Hello, we've published our app in the app and play stores and it works great. Recently we've had a big black friday event where we've had more than 20.000 installations (iOS + Android combined). It was a sucess but in this same event we got feedback from our users saying that the app didn't work in the ZenFone, Moto X, Moto G and MotoZ devices. Is there a known issue with these devices or something we can do to try and understand what is happening? We're using the Cordova Plugin for the sdv vs 6. Regards:


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Can you please provide further details on what is not working on these devices exactly? We're not aware of any specific issues.

Thx and greetings



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