Wikitude

3d animation does not appear in Wikitude encoder

Hi, how are you?

I made the 3D model as follows:

Bake animation, 1 bake texture with 512 pixels,

I exported to FBX format with animation range enabled.

 

When care for Wikitude3dEncoder the model's appearance changes being totally black and the animation does not appear.

 

To help, I have attached images captured with the messages that appear on Wikitude3dEncoder and appearance that became the model after imported.

 

I need help because we follow the step by step site and exhausted the possibilities we know to solve the problem.

 

I count on you for this job is for a demo to a customer and the lead time is getting tight.

 

thanks in advance