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Camera only show TRIALS word and no camera view

Camera only show TRIALS word and no camera view

4 people have this problem


Hi,
We need some more information in order to help you regarding the rendering issues: Which Android/iOS device are you using and which OS version do they run?

I will have a look into the capture screen problem and reply to you as soon as possible.

Best regards

Andreas

Yes, thanks for the information.
However, after restarting the phone, the problem still persist. 
The camera is my android phone has asked for Camera and Geo Location permission. After that, it just show pitch black.

And at times, the POI would show up, but against black background.

On my iOS however, I am facing another problem, the camera however is working fine, but the POI is not showing up. There is an indicator at the bottom of the screen that tells you whether location has been detected and how many POI has been put into the World. But it just doesn't show up.

And another thing is that, the capture screen doesn't seem to work. I am using the example files from github, by the way.

Hi,

The "Trial" words indicate that you are using the SDK with a Trial license, so the behavior is on purpose in this regards.

However, the camera should still be on, even when in Trial mode. Did you try to restart your phone? Sometimes, certain apps don't properly release access to the camera after they have been closed. In this case, any access to the camera is blocked, even for other applications.

Please try to restart your phone and immediately afterwards start the example again.

Thanks,

Martin

Hi, I am using the example files to run on phonegap, but after the app started, the camera view is just pitch black with Trial words all over. I am using trial version with trial keys. Is there anything that I should do to solve this problem?
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