Wikitude

OS Sierra, FBX 3D models and Encoder problem

Hello,

I upgraded my operating system to Sierra 10.12.1 and FBX 3D models that worked before the upgrade stopped working. When I open with Encoder feature a distortion in the animation that did not exist before.

What can I do to resolve this since the FBX Reviewer this problem did not happen, that is, the FBX still works the same as before the system upgrade?

I await your help, grateful

We are not aware of any problems regarding MacOS Sierra updates. 

I think it's unlikely that a broken animation stems from an OS update.

Can you send us the fbx file (either attached here or to an email to support@wikitude.com), so that we can investigate the animation problem?