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Wikitude SDK Black Egg-Shaped image

Wikitude SDK Black Egg-Shaped image


Hi Elena,

I just tested the project you sent over and I noticed that the wt3 file you are using was generated with an older version of our 3D Encoder. Therefore, since this may cause some issues, I suggest you download the latest version of our 3D Encoder and test again. If you still experience issues then you could sent over the fbx file so that we can generate the model and test again.

Thanks

Hi Eva,

we are using Augmented Reality SDK http://www.wikitude.com/products/wikitude-sdk/

In addition, you can send over your complete AR experience (.html, .css, .js files, assets, target images) so we can test internally.

Please see the attached folders. 

Thank you.

Hello Elena, 

May I ask what wikitude product you are using? In addition, you can send over your complete AR experience (.html, .css, .js files, assets, target images) so we can test internally.

Thanks

Hi,

have used the Wiki SDK within the app. When searching for the 3D model, a black egg-shaped image is displayed instead. Please, recommend how we can solve the issue.
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