Wikitude

Error: File has not right dimensions

Hi Paul,

I'm very glad to hear that from you!

Sorry again for the incovenience and have fun with Wikitude :)

Cheers,

Simone

Hi Simone,

Just successfully uploaded the feature image.

Thank you for looking into this and also getting it fix.

Cheers,

Paul

Hi Paul,

The issue has been identified and fixed.

I'll be grateful if you can try again with your promo image.

Thanks for your support and interest in Wikitude!

Kind Regards,

Simone

 

Hi Simone,

Will you need me to send you the file, or anything?

Cheers,

-Paul

 

Hi Paul,

Thanks for your segnalation! I will have a look as soon as possible.

I'm sure it won't take so longer to fix it.

Stay tuned!

Regards,

Simone

Hi everyone, I am trying to upload a 'Feature Image' that is a 1000x500 PNG file, but am getting the message "File has not right dimensions", anyone come across this before?

I am just confused because the dimensions are exactly what Wikitude are asking for?

Thanks for any help.